Time Warner Cable is weird

"Jordaneer, The Mountaineer Man" (jordaneer1) 11/19/2014 at 00:42 • Filed to: None

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So we recently went in and upgraded our internet speed from 1 Mbps down and 1 up to 20 down and 2 up, the cable bill (which includes tv and internet) went down 20 bucks, but it gets weirder after the jump.

my mom went in again, and she got the bill down by another 10 bucks, to $106 a month (still not cheap, but better than 115 channels, DVR and 1 mbps down and up) by upgrading speed to this.

PS. when we went in, they upgraded our TV package so now we have about 60 more channels than we did.

Tip. call your cable provider and ask about a better package (or preferably use Hulu or netflix).

GeorgeyBoy > Jordaneer, The Mountaineer Man 11/19/2014 at 00:52

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Forgive my ignorance, but is that good speeds?

PRBot II > GeorgeyBoy 11/19/2014 at 01:07

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I'll let President Obama take it from here...

Textured Soy Protein > Jordaneer, The Mountaineer Man 11/19/2014 at 01:08

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Cable companies always have stupid pricing that doesn't make any sense.

When I moved in with my gf, she just had internet with our cable company, Charter. I had Dish at my old place, but the only spot our landlord would allow the dish to be mounted, didn't allow the dish to get a signal, so I had to cancel Dish.

When I returned my cable modem from my old place to the Charter store, they quoted me $135/month for 60 Mbps internet (their base speed) and the channel package I wanted. I had specifically told them that this would be to add tv to an existing internet-only account, but when I called customer service to sign up for tv, they said that since my gf was an existing customer, we weren't eligible for that $135/month bundle price. Of course.

But if we signed up for tv, internet and phone, it would be $133/month. The $135/month package I had been quoted, included a $12/month DVR fee, but by spending $10/month more on the phone service, the $12/month DVR fee is waived, which made for a total bill that was $2 lower.

So now we have landline phone service. Charter recycles their phone numbers, so we've been getting a lot of calls from really old people looking for some lady named Helen. We kept telling them Helen didn't have this number anymore but they kept calling. They even left voicemails saying "if this is Helen's number, please call back, thanks."

Finally I changed our voicemail greeting to say "You've reached Mike (my last name) and Jane (her last name). If you're looking for a lady named Helen, this isn't her number anymore, so please update your records. If you're looking for Mike or Jane, feel free to leave a message."

Stupid cable companies.

beardsbynelly - Rikerbeard > GeorgeyBoy 11/19/2014 at 01:09

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US Average is 32Mbps. So it's pretty good.. bang on the WA average of 34Mbps

treesmakewater > GeorgeyBoy 11/19/2014 at 01:09

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It is above the national average, so technically, yes

Jordaneer, The Mountaineer Man > GeorgeyBoy 11/19/2014 at 01:10

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For what we are paying, no. In terms of downloading stuff, it's definately fine, you can download a movie in 10-15 minutes

GeorgeyBoy > PRBot II 11/19/2014 at 01:12

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So I'm ok?

GeorgeyBoy > Jordaneer, The Mountaineer Man 11/19/2014 at 01:13

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I was just really surprised because mine is crazy compared to yours, if it's accurate.

PRBot II > GeorgeyBoy 11/19/2014 at 01:14

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I don't work in IT, but I'd argue you are more than OK.

Also, are you paying like a million dollars a month for that? Because God damn.

GeorgeyBoy > PRBot II 11/19/2014 at 01:15

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Actually free, well included in my rent I suppose.

PRBot II > GeorgeyBoy 11/19/2014 at 01:17

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I haz confuse, but I don't want to prod you with too many questions.

GeorgeyBoy > PRBot II 11/19/2014 at 01:21

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I guess I won't question 80 mbps.

PRBot II > GeorgeyBoy 11/19/2014 at 01:24

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Me either. I wish you much music and porn, sir.

BmanUltima's car still hasn't been fixed yet, he'll get on it tomorrow, honest. > GeorgeyBoy 11/19/2014 at 01:35

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What do you get then?

BmanUltima's car still hasn't been fixed yet, he'll get on it tomorrow, honest. > Jordaneer, The Mountaineer Man 11/19/2014 at 01:36

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I'm living in residence at school and I'm limited to 250KBps.

Jordaneer, The Mountaineer Man > Textured Soy Protein 11/19/2014 at 01:38

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Haha, that is too funny.

Charters base speed is 60 mbps, whats their highest speed? time warners highest speed in the area is 50 mbps

Jordaneer, The Mountaineer Man > GeorgeyBoy 11/19/2014 at 01:43

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Mother-fu.... Where are you? That download is great but that upload.... (Faints) your download and especially your upload is amazing!

Jordaneer, The Mountaineer Man > BmanUltima's car still hasn't been fixed yet, he'll get on it tomorrow, honest. 11/19/2014 at 01:47

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Ooh, that sucks. How does that work? because i always thought colleges had absurdly fast internet

GeorgeyBoy > BmanUltima's car still hasn't been fixed yet, he'll get on it tomorrow, honest. 11/19/2014 at 01:53

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GeorgeyBoy > Jordaneer, The Mountaineer Man 11/19/2014 at 01:53

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Just Michigan. Not going to question it.

Oontzoontzoontz > Jordaneer, The Mountaineer Man 11/19/2014 at 02:04

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Just remember that these are promotional prices. So while your bill is low now, keep an eye on the bill creeping up after 2-12 months.

BmanUltima's car still hasn't been fixed yet, he'll get on it tomorrow, honest. > Jordaneer, The Mountaineer Man 11/19/2014 at 11:08

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It is really fast, but they just throttle you, no matter what you do. The ping time is excellent, usually around 3 or 4 though.

soto > Jordaneer, The Mountaineer Man 11/19/2014 at 11:45

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not sure where you love but in my are (Boston) I have RCN.

Tivo Quad

Tivo Mini

110 mbps UP (very consistent)

10mbps DOWN (very consistent)

200 and something channels.

great customer service.

a little over $90

No telephone line if that matters.

Jordaneer, The Mountaineer Man > soto 11/19/2014 at 11:50

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northern Idaho, the only cable provider in the area is TWC. Its a college town, and so the city installed a fiber optic ring around the city, we (stupidly) haven't signed up for it.

Textured Soy Protein > Jordaneer, The Mountaineer Man 11/19/2014 at 12:00

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I think 60 Mbps is actually Charter's only speed.

bubblestheturtle > GeorgeyBoy 11/19/2014 at 21:39

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No, this is 'good' speed. $57/mo., no TV but about 60 channels since they are not encrypted.

GeorgeyBoy > bubblestheturtle 11/19/2014 at 21:41

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Why is the upload speed so low? Usually my upload speed beats my download.

GhostZ > bubblestheturtle 11/20/2014 at 17:42

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Damn! I get 50Mbps for $40 with comcast. They bundled TV with it except I don't watch TV. I'd love to swap out the TV package for another 75Mbps but they won't let me.

bubblestheturtle > GeorgeyBoy 11/20/2014 at 23:44

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I have not seen a connection with upload faster than download. Might see that with a symmetric connection due to traffic issues, but otherwise I am unfamiliar with a situation like that.